Tag Archives: Business Transformation

The Quality Value

Juan and Antonia started the Alberto’s Bistro in the French Market of the French Quarters of New Orleans five years ago; naming the place after their son. This eatery cannot be missed as it is right at the entrance of … Continue reading

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Life Skills: Learning in a Restaurant

I had to kill some time between my workout and meeting someone last weekend and so I headed to satiate my hunger at an Indian Restaurant. I was alone and had the option of keeping busy and to myself by playing … Continue reading

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The Digital Enterprise

Unlike the past, when human kind stumbled upon the Renaissance, Political and Industrial Revolution, the Digital Revolution has been in the making for the last 20 years though the Internet was officially invented in the 1950’s. The cycles of maturity … Continue reading

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Trust Deficit – The Cause of Economic & Social Depression

It is not an exaggeration to use the word Trust interchangeably with Brand in a societal, enterprise and /or the personal context of the people who inhabit them. That is how the word “Brand” came into being symbolizing the significance … Continue reading

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The Secret Sauce

This is perhaps going to be my last blog post in 2013 and I wanted to gift all you readers this invaluable secret sauce to successfully keeping your resolutions. Try this prescribed method and amaze yourselves in the wonder of … Continue reading

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Who Coined this term Big Data?

This question about who coined the term Big Data has intrigued me for quite sometime. Especially when it doesn’t make much sense in the context of a whole new economy it seems to spawn around it. Data has always been … Continue reading

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Harmony & Orchestration

My last edition of the blog was on Leadership and the strain continues here in our Social and Enterprise Context. I would request you to first view the Video I have embedded with this edition before you continue to read … Continue reading

Posted in Business Process Management, Business Strategy, Business Strategy & Innovation, Change Management, Customer Management, India, Indian Classical Music, Innovation, Management, Society | Tagged , , , , , , , , , | 1 Comment

Distinguishing between Customer & Consumer is foundational to Innovation

If you are a practitioner or a serious student of Innovation especially in these modern times, the important distinction you have to make is between Customer and Consumer. They may or may not be the same entity in all cases … Continue reading

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Are you goofing off at work?

If you are asked the question, “are you goofing off at work?” what would your answer be? Most or all of us might reply to it as, “no, of course not!” with a certain amount of righteous vehemence. That answer … Continue reading

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Key Performance Indicator

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For a long time this topic has been a ticking time bomb within me and I now need to explode. The immediate provocation is the blog published by Bernard Marr on September 25, 2013 (http://www.linkedin.com/today/post/article/20130925053608-64875646-the-4-kpis-every-manager-has-to-use Key Performance Indicator (KPI) is … Continue reading

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