Tag Archives: economic downturn

Are you goofing off at work?

If you are asked the question, “are you goofing off at work?” what would your answer be? Most or all of us might reply to it as, “no, of course not!” with a certain amount of righteous vehemence. That answer … Continue reading

Posted in Business Process Management, Business Strategy, Business Strategy & Innovation, Change Management, Customer Management, Innovation, Management, Society, Transformation | Tagged , , , , , , , , , , , , , , , , , , , , | Leave a comment

The Anatomy of a Social Enterprise

This edition of my blog is inspired by Mark Benioff, Salesforce CEO who talks on Growth, Strategy, Social Media (http://youtu.be/xqlKed-V_L8 ).  Three key points made in this interview with Bloomberg TV have resonated with me in the context of the … Continue reading

Posted in Business Strategy & Innovation, Change Management, Customer Management, Innovation | Tagged , , , , , , , , , , , , | Leave a comment

Competitive Benchmarking for Future Performance

Recently I conducted a competitive benchmarking exercise for my organization to understand and learn from competition as well as reinforce some of the great positive stuff that we as a company were doing in the marketplace. As usual, the initial … Continue reading

Posted in Uncategorized | Tagged , , , , , , | 2 Comments