There is never a doubt that employees are the best people to inform an enterprise the things are going right and / or wrong about the business. They are the ones who are engaged with ground realities day in and day out. As long as the leadership provides them with the tools, environment and motivation to perform their roles and bring in capture critical data about the business at source, they will be able to dissect the data and provide very valuable insights about the business in a contextual framework. However, the critical success factor is to provide them with the tools, environment and encouragement to perform.
The problem is when businesses don’t provide those very things that are required for an employee to perform and then expect results. Worse is when, they circulate a survey form asking those very questions to the employee that defies gravity!! Don’t they know that they have not provided the necessary elements for an employee to perform? What does the employee do? He / She is beyond caring….
The mobile employee at this point in time is biding time and would therefore not like to ruffle feathers and the stationary employee will never ever ruffle feathers. So the net result is, the leadership and management employ the survey as a sham and get the results they want. Who benefits?
This is the story of modern day business management – that is companies that are funded by public money. In a proprietorship, the leadership knows what goes in and what comes out. They don’t need to and usually do not employ pretensions such as employee surveys. They just do what is right by the business because they face the consequences of their action directly. The only factor blocking their progress is their ignorance. But in the case of so-called professionally run companies, the consequences of business are rarely reflected upon the leaders and if they do, the leaders and managers and the associates just find another job before the onus of accountability finds them. So what gives?