I’ve been reading a philosophical treatise and came up on the differentiation between “Faith” and “Trust”. I was amazed at the fact that it is so easy to lapse into faith and so difficult to trust. And of course, they are not one and the same.
Faith requires no Knowledge while Trust does
This brought me to the thinking around corporates and business; where the most important ingredient to develop business is “Trust”. And most often than not, businesses develop all mechanisms that urge one to have faith rather than trust.
And then my thought bounced to the difficulty organizations face in building the so called Knowledge Management Systems. They are building document repositories and even investing in collaborative Web 2.0 tools and confusing them for Knowledge Management. The most important ingredient that is being lost in this as usual is the process of conversion; Data to Information to Intelligence to Knowledge to Innovation to Transformation (Wisdom).
This is where the clash between Faith and Trust comes in. The former demands the use of tools and technologies without allowing the ability for the individual to interpret and interact; where as the latter demands the very thing! Trust is built with experience; where experience involves not just seeing but interpreting and using and growing solutions; be it at an individual, societal or at an organizational level.
The 18th century renaissance period began questioning faith even as information was just available to a select few. We have arrived in a period where information is freely available; when will we have the courage of conviction to make it relevant to our lives and businesses and act upon it? Or will we continue to just sloganize about “Change being the only constant” (as long as it does not affect me!!!).