Don’t get me wrong. I do not demean the area of fixing a problem. But let us not confuse it with Innovation. Innovation (an egg waiting to be hatched) is about the birth of a new idea / concept. The emphasis of Innovation should be in ecouraging “Quality Delivered Right the First Time”. Which means, fewer or no problems. Like the famous T-Mobile Ad “Fewer Dropped Calls” means what? When you subscribe to a service and pay for it, you expect zero drop rate. How can a telephony company gaurantee that the dropped call did not cost the subscriber a million dollar deal? The call was worth just a few cents or dollars!!! Many companies in this economic downturn keep telling their people to be Innovative and Fix the Current Problems the company is facing. Let us understand two things from an organizational context very clearly. Problems occur in organizations because of Poor Leadership and Management. Never because of bad workers. Well, if it is because of bad workers, the leadership and management are still responsible for it because they hired them in the first place. On the other hand, Innovation always occurs in the working areas of an organization. It is an experiential thing…not an imagination thing as most people would have you believe. Innovation rarely occurs in leadership and management. Unless ofcourse, leadership and management are practitioners.